These findings point to a serious problem:
At the same time, 76% of IT leaders are still custom-coding at
least a quarter of all their integrations. What's more, 70% say the
need for domain knowledge of different technologies poses
problems for custom-coding integrations and 61% have problems
with the scripting and coding expertise these integrations require.
76%
Creating a self-service catalog giving end-users what they need, according to IT leaders,
depends on the organization's ability to support new cloud environments (61%) and new
third-party services (52%).
The reality is that 76% of IT leaders still find the integration of new third-party services
challenging and 62% find it difficult to support new cloud environments.
Automation:
Integration woes
99% of IT leaders believe streamlining integrations are
key to accelerating their automation and self-service
IT initiatives.
Self-Service IT: Easier
said than done
Self-service IT, according to 71% of IT leaders, should be
easy for end-users, allowing them to "order" what they
want without any special knowledge or expertise. The
majority of those surveyed (56%) believe that their
self-service initiatives do not meet this standard.
71%
2
CloudBolt Quarterly Industry Report:
The Truth About Hybrid Cloud and Digital Transformation
