Integration is a leading obstacle to realizing the promise of automation.
72% see the complexity involved in integrating and supporting an ever-growing patchwork of
tools into automation and self-service IT frameworks as their top challenge.
Want to improve the self-service IT experience for end-users?
Make it simple.
71% of IT leaders believe making it easy to order the services
they need through a self-service catalog is most critical for
improving the self-service experience.
The ability to track resource cost and optimize spend (63%) and the ease of supporting new
cloud environments for self-service (61%) were the other two leading criteria.
71%
Automation and
integration
Automation initiatives demand ease of integration.
IT leaders are unanimous (99%) when it comes to the absolutely essential role that
streamlined integration plays in accelerating automation.
Too many integrations are custom-coded today.
76% say that at least a quarter of all their integrations are custom-coded.
5
CloudBolt Quarterly Industry Report:
The Truth About Hybrid Cloud and Digital Transformation
Empowering end-users accelerates digital transformation.
92% believe enabling end-users/developers to access the
resources they need when they need them through self-service
IT accelerates digital transformation and increases
organizational agility.
92%
