unique customers. Different currencies, different margins, different reporting, different
integrations – it all adds up to massively more disarray. And more often than not, service
providers try to combat the mess by hiring more bodies to throw at the challenges. In the
absence of an overarching solution designed to rationalize and automate processes, they are
forced to handle billing, spend analysis, reporting, governance, and integrations manually –
and there simply aren't enough people with the right expertise in the whole world to keep up
with the demands manual processes place on the equation at scale.
The answer is to effectively automate everything possible using new sets of capabilities that
rapidly enable service providers to implement critical new offerings that their customers find
most necessary and compelling – and that make the service provider more effective and
valuable for their customers. This research gives a clear accounting of exactly what those
services and capabilities are. Senior-level employees from 300 large enterprises around the
globe have spoken. Service providers who take heed will rapidly distance themselves from
competitors and delight their customers in the New Cloud Order.
2
CloudBolt Industry Insights Report:
Filling the Gap: Service Providers' Increasingly Important Role in Multi-Cloud/Multi-Tool Success
7 Key Findings
A hero in a classic romantic-comedy once delivered the iconic line "You complete me."
Applied to the multi-cloud/hybrid cloud/multi-tool mess so many companies find
themselves in, it is clear that many companies are increasingly looking to MSPs/CSPs to
"complete" their cloud capabilities. Unfortunately, most of the matches to this point have been
far from "made in Heaven".
The Chasm Between Us:
Far beyond a gap, 95% of respondents overwhelmingly
agree that they have a very real skills deficit for handling all the
complexities associated with moving beyond on-prem or a
single cloud. Companies are looking to their service providers
to provide cost savings (71%), augment staff (57%), fill the skills
gap (51%), and accelerate results (40%).
of enterprises have a
skills deficit for
handling complexities