Industry Reports

Filling the Gap: Service Providers' Increasingly Important Role in Multi-Cloud/Multi-Tool Success

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unique customers. Different currencies, different margins, different reporting, different integrations – it all adds up to massively more disarray. And more often than not, service providers try to combat the mess by hiring more bodies to throw at the challenges. In the absence of an overarching solution designed to rationalize and automate processes, they are forced to handle billing, spend analysis, reporting, governance, and integrations manually – and there simply aren't enough people with the right expertise in the whole world to keep up with the demands manual processes place on the equation at scale. The answer is to effectively automate everything possible using new sets of capabilities that rapidly enable service providers to implement critical new offerings that their customers find most necessary and compelling – and that make the service provider more effective and valuable for their customers. This research gives a clear accounting of exactly what those services and capabilities are. Senior-level employees from 300 large enterprises around the globe have spoken. Service providers who take heed will rapidly distance themselves from competitors and delight their customers in the New Cloud Order. 2 CloudBolt Industry Insights Report: Filling the Gap: Service Providers' Increasingly Important Role in Multi-Cloud/Multi-Tool Success 7 Key Findings A hero in a classic romantic-comedy once delivered the iconic line "You complete me." Applied to the multi-cloud/hybrid cloud/multi-tool mess so many companies find themselves in, it is clear that many companies are increasingly looking to MSPs/CSPs to "complete" their cloud capabilities. Unfortunately, most of the matches to this point have been far from "made in Heaven". The Chasm Between Us: Far beyond a gap, 95% of respondents overwhelmingly agree that they have a very real skills deficit for handling all the complexities associated with moving beyond on-prem or a single cloud. Companies are looking to their service providers to provide cost savings (71%), augment staff (57%), fill the skills gap (51%), and accelerate results (40%). of enterprises have a skills deficit for handling complexities

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