Lack of governance/controls 11%
N = 300 technology leaders
Limited/non-existent multi-cloud options 58%
Inability to better enable cloud automation 50%
Inability to automate remediation of cloud spend inefficiencies 24%
Too fragmented across services (Infrastructure, security, development,
FinOps)
14%
What are the top 3 areas for improvement for your cloud-oriented
managed service provide (MSP)? (Select 3)
Lack of transparency in billing 22%
Lack of visibility across cloud spend 41%
Inability to properly optimize cloud spend 60%
Other 0%
Use of a percentage-of-spend-based pricing model 1%
None of the above 2%
Insufficient ROI 10%
6
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CloudBolt Industry Insights Report:
Filling the Gap: Service Providers' Increasingly Important Role in Multi-Cloud/Multi-Tool Success
Strongly agree 1%
Disagree 6%
Strongly disagree 1%
Neither agree or disagree 14%
To what degree do you agree with the following statement:
"I am frustrated with my current cloud-oriented managed service provider
(MSP) and am actively considering switching to another in the next 12
months."
N = 300 technology leaders
Agree 79%
20%+ 0%
15-19% 1%
N = 300 technology leaders
None 3%
1-4% 17%
What premium would you be willing to spend, versus your existing MSP, for
a cloud-oriented managed service provider (MSP) that could
demonstrably deliver clarity into cloud spending, optimize cloud savings,
handle multi-cloud options, increase cloud automation, and effectively
offer governance guardrails to better control the chaos?
10-14% 5%
5-9% 73%
5
7
External vendor 2%
True partner; deep partnership 18%
Transactional provider 6%
Consultative, but not a deep partnership 74%
Please describe the relationship you have with your current cloud-oriented
managed service provider (MSP)
N = 300 technology leaders
8
