3
CloudBolt Industry Insights Report:
Filling the Gap: Service Providers' Increasingly Important Role in Multi-Cloud/Multi-Tool Success
These Boots Were Made For Walking:
Unfortunately, respondents overwhelmingly agree
that they are not getting what they need out of the
relationship with their service provider. Fully 80% say they
are so frustrated that they are actively looking to replace
their existing provider in the next twelve months. Let that
sink in: 4 out of 5 MSP/CSP customers are in play within the
next year because their service provider is falling short.
We're taking
our business
elsewhere!
MSP / CSP
of enterprises are
actively considering
switching MSPs
Broken Vows & Irreconcilable Differences:
Respondents were not at all bashful is pinpointing
exactly where service providers are falling short.
Frustrations center around service providers' inability to
properly optimize cloud spend (60%); limited or
non-existent multi-cloud options (58%); inability to better
enable cloud automation (50%); inability to provide visibility
across cloud spend (41%); and an inability to automatically
remediate cloud spend inefficiencies (24%). Other irritants
mentioned included lack of billing transparency, lack of
governance controls, too much fragmentation of services,
and insufficient ROI.
Playing The Field (But Would Prefer A
Committed Relationship):
88% of respondents use two or more cloud-oriented
service providers (MSP/CSP). The vast majority (64%) use
two. However, 87% said they would prefer a single, strategic
provider if they could get all the benefits and expertise
through a single source. Currently, only 18% of respondents
say they have a truly deep partnership with any service
provider.
of enterprises would
prefer a single,
strategic provider
