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CloudBolt Industry Insights Report:
Filling the Gap: Service Providers' Increasingly Important Role in Multi-Cloud/Multi-Tool Success
Still Not Ready To Give Up On Happiness:
Despite all the frustration with their current service
provider relationships, the good news is that respondents
still overwhelmingly believe that MSPs/CSPs can be
game-changers in a multitude of ways that can advance
their multi-cloud/hybrid cloud/multi-tool efforts and fill the
gaps that enterprises have internally. Areas of perceived
impact are agility (91%), digital transformation (89%), reduced
time to market (82%), and cost savings (81%) just to name a
few. The big takeaway here? Respondents have not given up
on the promise of MSPs/CSPs…the majority simply do not
believe they have found the right one yet.
91%
82%
89%
81%
Areas of Perceived Impact
AGILITY
DIGITAL TRANSFORMATION
REDUCED TIME TO MARKET
COST SAVINGS
Love At Any Price…Or At Least A Premium:
The big take-away for MSPs/CSPs is that if they aren't
adding the new capabilities and services identified in this report,
not only are they highly susceptible to churn, they're leaving
money on the table – lots of it. A whopping 97% said they would
be willing to pay a premium to a service provider who delivered
on the current short-comings they identified with their current
vendor; 79% said they would pay 5% OR MORE (refer back to Key
Finding #4 for the list of capabilities that service providers need
to improve upon/add).
83% of respondents want
their service provider to
embrace sustainability
Doing The Right Thing Is Highly Attractive:
IT's role in sustainability to be good stewards of the
Earth's resources is no longer a fringe consideration. The
reality is that enterprises are on the hook with their Boards,
shareholders, and stakeholders to reduce carbon footprints
and become more energy efficient. Companies see
MSPs/CSPs as key partners in the sustainability equation,
too, and that is driving business decisions as a result. 83% of
respondents agree that it is important that the service
provider they do business with embraces sustainability. The
is yet another data point in our on-going Sustainability
research proving that "going green begets green".
