Issue link: https://resources.cloudbolt.io/i/1468407
Level-Setting For the purposes of this study and to be as inclusive as possible, CloudBolt used the term cloud-oriented service provider to refer to any service provider focused on cloud-related activities. While we know that there are Hyperscalers (AWS, Azure, and GCP), other Cloud Service Providers (CSPs) and Managed Service Providers (MSPs), for this study we were most interested in respondents who utilized service providers that offer additional capabilities beyond just the standard cloud-delivered compute resources. Such services could be billing and reporting or more value-added services like visibility, optimization, automation, governance, etc. The important thing was to find respondents who were relying on service providers to do more than they could (or wanted) to do internally – especially as it relates to multi-cloud/hybrid cloud/multi-tool environments. 5 CloudBolt Industry Insights Report: Filling the Gap: Service Providers' Increasingly Important Role in Multi-Cloud/Multi-Tool Success Seeking Order In The New Cloud Order Managing a single cloud strategy is straight-forward and many native tools are offered by hyperscalers/cloud providers to make managing, optimizing, automating, and governing single-cloud utilization easier. But when companies add another one or more cloud providers into the mix, that's when chaos truly begins and complexity multiplies exponentially. Suddenly, it requires organizations to be experts in all of the clouds and this creates a massive skills gap. It requires manual assignment, rationalization, and analysis of costs. It necessitates deep understandings of multiple tools requiring multiple integrations across their environments. It creates new challenges at every turn – and no single solution or platform on its own was previously designed to address the mess. There are two answers to the problem – companies can try to go it alone and attempt to figure out the complexity by seeking to make all their people experts in everything or they can engage cloud-oriented service providers to try to take the complexity away. Furthermore, whether talking about the enterprise or the services provider, both have the option of manually trying to "hire their way" out of the conundrum or they can "automate" using new capabilities that provide overarching solutions to the challenges.